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Surprise Charges!

Posted by
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Message 1 of 3
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So we were having Internet issues. Dropping a lot of packets.

I called customer support and they said they would send a tech out.

Tech did not make the scheduled appointment. 

Customer Service said they would reschedule and give me a $20 credit. Never got the credit.

Tech didn't  show for the rescheduled appointment. Dispatch calls and said that their computer was messed up and they would reschedule. They said I would receive a $20 credit for the mix up. Never got the credit.

Finally the tech arrives. Checks signal and connection at pole and outside house. Signal is better. But he was told on the phone to replace the signal booster in our house. 

Checked my bill the next month thinking I wouldn't owe anything since we only have Internet and should have had two $20 credits.

Well there were no credits and instead had a charge of $80 for Professional Installation.

Well that was a SURPRISE! Nothing was said to me on the phone or by the tech that I would be charged for the visit.

So now I have made three attempts to get this straightened out. Two on the phone and one in person. Still nothing done!

So this is my last resort. I have noticed some have had help with their problems on this forum. If they don't get this straightened out it is bye bye Comcast/Xfiinity!

2 REPLIES
Posted by
Official Employee

Message 2 of 3
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Hi rkd1982! Thank you for reaching out to us and making us aware of whats going on. After reviewing your account, I was able to provide a credit that you will be able to see on your next billing statement, under the "Other charges and credits" section. Since the issue was with our equipment, you should not be billed for this. I apologize for the inconvenience and would hate to loose you as a valued customer. If here's anything more we can do for you, please don't hesitate to reach out. 




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Posted by
Visitor
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 Posting replies is the best way to get involved.
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Message 3 of 3
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I have to say that this forum sure works better than calling in and waistng a lifetime on the phone! So far it looks like the surprise charges have been taken care of as well as the "no show" credits. I will check my bill next month to make sure and also to see if the late charges are gone since I did make my regular payment on time. I am thankful for your help.