Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,177

members

1,267

online

29,287

topics

Top

Stuck with 25mbps speeds and a expensive plan

Regular Visitor

Stuck with 25mbps speeds and a expensive plan

I've been stuck with a 25mbps plan because my bill keeps going up and up.  I see my neighbors at 100/450/1000 Mbps speeds for the same cost as my plan.  $70 a month.  I've literally been a Comcast customer for over 20 years and I'm tired of this!  What can I do to have real speeds at the rate everyone else gets?

Official Employee

Re: Stuck with 25mbps speeds and a expensive plan

Hi LizzardLips, I could assist going over internet speeds and promotions with you. Could you please send me a private message with your account information (name on account,  address, account number).

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Stuck with 25mbps speeds and a expensive plan

Hi LizzardLips, thank you for working with me via private message and apologies we weren't able to find a promotion.  If you have any questions in the future please let us know.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 211 views
  • 0 kudos
  • 2 in conversation