Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,442

members

1,290

online

29,167

topics

Top

Still getting charged a modem rental fee for a modem that I brought.

Regular Visitor

Still getting charged a modem rental fee for a modem that I brought.

When I signed up for Comcast. I put that I have my own modem.

The installers came and used my modem.

The bill came and I was charged modem rental fee.

I called and I recived credit back.

I haven't been checking the bill and saw 

the modem rental fee is back on my bill and has been for months.

 

Regular Visitor

Re: Still getting charged a modem rental fee for a modem that I brought.

This post has been here for over a month. Can a Comcast rep help me look into this. Thanks.

Bronze Problem Solver

Re: Still getting charged a modem rental fee for a modem that I brought.

Unfortunately, this happens a lot.  It's happened to me, as well, and as it was explained to me, the modem ownership status "switch" needs to be flipped in two places by two different departments, which often doesn't happen.  Then, when an automated audit happens, the AI thinks the modem belongs to Comcast and generates the letter.  A Comcast employee will need to address this;  they answer problems in the order they are posted, so it may take a while.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 288 views
  • 0 kudos
  • 2 in conversation