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I would simply want to know that why, with my last annual renewal was the Sports Entertainment Package added to my account which I understand is $4.99? I never requested this nor even inquired about it. If a customer service representative could please research this for me,it would be immensely appreciated.
Hi, Mark326 - I don't see any charges for Sports Entertainment Package. Where do you see this charge?
@Mark326 - If you would like to discuss billing charges - please send me your name, address, and a phone number in a private message.
The Blast Speed in your area is 200 Mbps download. If you get only 100 Mbps - I can troubleshoot and see what is causing an issue. Please do a speed test on speedtest.xfinity.com, so I will be able to see results.
@Mark326 - As of now, I don't see any issues with the RF signals and I see we send more traffic than 200 Mbps. Please do a speed test and send a private message when you will be ready. Happy Thanksgiving
Hello @Mark326. I am following up on behalf of my colleague, ComcastElla. I can review your account for any work orders or changes that have been made or pending. I'll also help with troubleshooting your internet speed issues. Please send me a private message and include your full name, service address, and account number so I can access your account.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.