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Service Protection Plan

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Posted by
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Member Since: ‎12-08-2011
Posts: 4
Message 1 of 7 (3,231 Views)

Service Protection Plan

Just what is "Service Protection Plan" on my bill?  Just what are you protecting me from?

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Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 2 of 7 (3,331 Views)

Re: Service Protection Plan

They're protecting you from themselves Smiley Happy

 

http://www.comcast.com/spp/

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Member Since: ‎12-08-2011
Posts: 4
Message 3 of 7 (3,227 Views)

Re: Service Protection Plan

Thanks for the link.  So this is a fee to get service for something you have already paid for.  In their statement that this is a "Hassle Free Service" is a joke.

Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 4 of 7 (3,224 Views)

Re: Service Protection Plan

I guess what they are saying is normally anything inside the home is not comcasts responsibility, so if anything breakes like a splitter or cable you have to pay for the service call and the material if you don't have the plan.  If you do then its all free.

Posted by
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Member Since: ‎12-08-2011
Posts: 4
Message 5 of 7 (3,222 Views)

Re: Service Protection Plan

I understand.  I just have a problem with them saying it's 'Hassle Free.'  I have never had a good experience in contacting them for service.

Posted by
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Member Since: ‎03-22-2006
Posts: 6
Message 6 of 7 (2,843 Views)

Re: Service Protection Plan

This so called "Protection Plan" does not cover wires inside the walls. This bit of info is buried deep in the "Terms and Conditions" page. The webpage they have to discribe and sell the plan says "Hassle-free replacement and repair of defective customer inside wiring.". Misleading and disgusting sales tactic in my opinion.

 

After repeated service calls every few months for the same problem happening over and over I signed up for this plan when the rep on the phone said I'd incur no charges for any service calls regarding wireing inside my home. A month later I had another service call (Yes for the same issue) and that tech found problems with my  wireing which would entail replacement of the wire from the outside box to my cable connection on the wall. The tech said "Good you have the Protection Plan....there will be no charge to you". Long story short...I DID get charged for the wire replacement....because it was inside the wall and required the wire be "fished" thru the wall.

 

Also note: Comcast installed the faulty wire originally but I had to pay to have them replace THIER faulty product!

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Member Since: ‎12-08-2011
Posts: 4
Message 7 of 7 (2,820 Views)

Re: Service Protection Plan

Sorry to hear of your bad experience.  "Hassle Free???"