Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,559,763

members

24

online now

1,750,084

discussions

Back to Top

Senior & low income - Any options?

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎01-09-2013
Posts: 1
Message 1 of 8 (3,854 Views)

Senior & low income - Any options?

Hello, my parents live on a fixed income in government-subsidized housing. They would like to get basic internet service. Are there any senior or low-income options available to them? They live in Massachusetts.

 

Thanks,

- Jim

7 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 2 of 8 (3,834 Views)

Re: Senior & low income - Any options?

to my knowledge comcast does not offer anything like that, it has been asked many times.  Your best bet is for you or them to call them and see if they can put them into some kind of package to reduce rates.

Posted by
Visitor
Member Since: ‎07-15-2010
Posts: 2
Message 3 of 8 (3,451 Views)

Re: Senior & low income - Any options?

I believe there is a 30% discount based on income but you must call customer services and ask about it.  It is not advertised that I am aware.

Posted by
Contributor

Member Since: ‎04-11-2013
Posts: 73
Message 4 of 8 (3,439 Views)

Re: Senior & low income - Any options?

Just throwing it out there:

 

If there is a child living in the house who is eligible to participate in the National School Lunch Program, they can get internet for $9.99/month.  http://www.internetessentials.com/

Posted by
Visitor
Member Since: ‎07-15-2010
Posts: 2
Message 5 of 8 (3,414 Views)

Re: Senior & low income - Any options?

Thanks, but we were aware of that.  We were looking for something for low-income Seniors.  Does Comcast offer them any reduced rate programs?

Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,203
Message 6 of 8 (3,412 Views)

Re: Senior & low income - Any options?

Call 1-800 Comcast and ask in the Billing Department.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Contributor

Member Since: ‎04-11-2013
Posts: 73
Message 7 of 8 (3,377 Views)

Re: Senior & low income - Any options?

Please let me know if there is one when you call billing.  I asked about the same thing when I signed up but there wasn't anything better than the promotional rate they were having. 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-05-2013
Posts: 1
Message 8 of 8 (2,763 Views)

Re: Senior & low income - Any options?

There is an option at least for residents in Washington state that I am aware of.  You can fill out an affidavit form and submit it to Comcast for a discount.  I will be doing this for my mother-in-law soon.

 

Comcast Affidavit for Low Income Senior or Disability in WA:

http://www.maplevalleywa.gov/Modules/ShowDocument.aspx?documentid=3533

 

~Dubhead