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Seems Like a Never Ending Problem

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Member Since: ‎04-22-2010
Posts: 8
Message 1 of 5 (234 Views)

Seems Like a Never Ending Problem

On my March 10 Bill there are several incorrect items (actually fake charges) that I will not pay.  There are under "Other Charges and Credits" the amount of 9.95 for Shipping and 89.95 for shipping.  This is why I will not pay them.

 

On 2/1/2017 I added TV service to my account which was Internet only for about 9 years.  I requested boxes for THREE TVs. 

 

2/6/2017  Open shipment find only TWO boxes and contact customer service by phone to insure third box is sent.  I specifiaclly requested that the box be Netflix compatible as were the original two.

 

2/8/2017  The box arrives but it is inncorect,. it is a 150BNM and not Netflix compatibe.  I go on Comcast chat and request the correct box be shipped to me and I will return the wrong one.  I am told one will be shipped.

 

2/10/2017  You generate a bill with THREE self install shipping and handling charges which I pay.

 

2/13/2017  Still have not received correct box, I call and am told it was shipped on Saturday 2/11.   #1 Fake Shipping Charge

 

2/15/2017  Still have not received box, call customer service.  They tell me they see the order but it was not shipped.  A new order will be placed.

# 2 Fake Shipping Charge

 

2/16/2017  Call to request a tracking number for the promised 2/15 order and again told that they see the order but it was not shipped, will reorder and ship expidited at no cost to me after I tell them I will not pay a shipping charge to correct a company error.  #3 Fake Charge

 

2/17/2017  I call again asking for a tracking number and was basically handed a total BS story about it will be shipped.

 

2/17/2017 I write this story (somewhat expanded) on the forum hoping for some help.

 

A couple of days later a Comcast employee (seemingly the most competent person at customer service) on the forum contacts me and finally sends me the correct box, which I installed and am happy with. For all of my suffering #4  Shipping Charge to correct Company's error (sending me the 150BNM instead of X1D).

 

Obviously, I have only three digital converter boxes and not the SEVEN you have charged me for.  Please immediatley issue the credit for $9.95 and $89.95 for a total of $99.90

I would like to add that I will NOT go through this every month with Comcast,  Seven phone calls, two forums posts in two months is not what I call good customer service, it is infuriating and a waste of my time and yours.  Please insure that this is taken care of the first time, correctly and that my future bills will be correct.

 

 

 

 

 

4 REPLIES
Posted by
Service Expert

Member Since: ‎08-04-2006
Posts: 9,214
Message 2 of 5 (217 Views)

Re: Seems Like a Never Ending Problem

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.




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Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,190
Message 3 of 5 (121 Views)

Re: Seems Like a Never Ending Problem

Hi RHHW -- I can help with those shipping charges. I reviewed your account and you are correct that these charges were not needed as you had already paid for shipping. I have removed them and you'll see them credited on your next billing statement. 




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Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎04-22-2010
Posts: 8
Message 4 of 5 (115 Views)

Re: Seems Like a Never Ending Problem

Thank you, Zach, you've made my day.
Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,190
Message 5 of 5 (110 Views)

Re: Seems Like a Never Ending Problem

You're welcome sir. 




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