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Return comcast equipment

Posted by
Visitor
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Member Since: ‎04-10-2013
Posts: 1
Message 1 of 3 (1,154 Views)

Return comcast equipment

Return comcast equipment - I have returned comcast equipment on 4/7 - drop box location at Bellevue, WA.

Today, I received voice mail and email stating I need to return the equipment to avoid further charges.

I have spent an hour on Monday (4/8) with onlne rep explaining this and asking about equipment return charges on my account and today I receive another set of mail and voice mail. I'm concern with how my account closure and final statement is being handled.

2 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎10-18-2008
Posts: 6,747
Message 2 of 3 (1,132 Views)

Re: Return comcast equipment

If you did not get a receipt for the returned equipment, it will be difficult to prove that you returned it.

Comcast does not do any sort of inventory control, so it's on you to show that the equipment was returned.

Good luck.

Posted by
Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,628
Message 3 of 3 (1,104 Views)

Re: Return comcast equipment

manishmarwah

Send an e-mail to this address

We_can_help@cable.comcast.com

Include:

full name

service address

phone number

account number

link to this thread

full details of the problems

 

Like barbie said Comcast doesn't do a good job of inventory control.