Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,572

members

1,422

online

29,371

topics

Top

Residential Trouble Call?

Frequent Visitor

Residential Trouble Call?

On August 18th, a comcast technician came to my apartment after our internet had gone down. I had called the day before and the tech support was not able to resolve the issue, so they scheduled the visit. At no time was I told there was a charge for this service, and the person who came over did a great job. 

Now my bill has a $70 "residential trouble call" charge. Again, I was never informed there would be a charge for this service. A service that just fixed a problem with Comcast's own equipment, not mine. 

Relatedly, the same bill is charging me the full cost of our internet service, despite the fact that I am still within the one year promotional period. 

Official Employee

Re: Residential Trouble Call?

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 308 views
  • 0 kudos
  • 2 in conversation