Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,482

members

1,360

online

28,981

topics

Top

Request a payment extension

New Poster

Request a payment extension

I called in to customer service 2 days ago to request a payment extension. The rep told me not to worry it takes a while to have services suspended, the point is I plan on paying with my next pay check. I don’t want to risk my account being disconnected. Any one know the process to request a payment extension? Please and thank you.
Tags (1)
Official Employee

Re: Request a payment extension

Hello DCarpathian. I can assist with reviewing your account and setting a payment arrangement. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 611 views
  • 0 kudos
  • 2 in conversation