Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,725

members

912

online

30,003

topics

Top

Remove premiumm channels

New Poster

Remove premiumm channels

I asked an Xfinity rep to remove HBO, Starz, and Streampix from account because I want to pay less. I was told I could not because that package is cheaper than the standard Triple Play without those channels. How is that posssible? I just don't want to pay for premium channels anymore!

Official Employee

Re: Remove premiumm channels

Hi, vergotd1085 - If premium channels are included with your package,  we cannot remove them. However, we can check if we have a different package for the same tier of service that doesn't include premium channels. Please send me a private message with your account information (full name, address, and a phone number). Thank you!


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 218 views
  • 0 kudos
  • 2 in conversation