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I have a rather large credit left on my account I closed in Oct. 2014. I moved out of the service area and when I try to call Comcast I get a recording that I am out of the service area and the call ends...This is the only way I found to get my voice out there...Is anyone listening that can help????
Since you can't get a hold of anyone, I will escalate this to the forum Administrator for further action.
I've submitted a request to regenerate the refund and have it sent back out to you.
Thank You Zach, I tried the customer service chat line, they told me the refund will be sent to my old address, which I was not able to change unless I visited a service center. I drove an hour back to the center where they changed my address and said I need to go back to chat which is not allowing. This is exasperating, I'm sure it would be most convenient for this company to allow me to pay them $500 if I owed them, but they are not willing to return my $500. Frustrated!!!!!
If we owe it to you, we will get it to you. I do see the address change happened. Once the refund is processed, it'll go to the updated address.
I also have a closed account with a credit and a new account that I transferred my service to. Is there not a way to transfer that credited money over to the new account? If not, I'd still like the money sent back to me ASAP.
I will be able to assist. We will look into this matter for you and reach back out to you as soon as possible.
Hi Justin , in reviewing your account I am showing that a check has already been mailed for this credit from the old account.
If you are still helping people with account refund issues, I have one that I need help with. I was supposed to receive a check for a large refund/credit. However, I fear my old roommate may have kept my mail, as I have received not enough mail in the USPS forwarding system. Is it possible for xfinity to do a direct deposit or to update my account mailing address and resend the check? Please let me know your expertise on this?
Hello @RubyRayne. I'm responding on behalf of my colleague ComcastZach. I can assist with reviewing your account for the refund status. I can also request a re-issue and update your mailing address if needed. Please reach out to me via private message and include your full name, service address, and account number so I can access your account.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.