Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,174

members

1,274

online

29,285

topics

Top

Recently Cancelled By Bill Cycle

Regular Visitor

Recently Cancelled By Bill Cycle

Recently cancelled my internet service by the date the lady said my previous balance covered.. Today I get another bill that I owe another month!? She stated if I cancel by Sep. 1st, I wouldn't have to pay another bill! Since my previous payment covered me thru Sep. 1st.. 

 

Do I have to pay this new bill? Will It automatically credit the amount without payment?

Official Employee

Re: Recently Cancelled By Bill Cycle

Hi da-3000. I can review the billing statement to verify if the charges are correct. What day did you request to have the services disconnected? Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Recently Cancelled By Bill Cycle

It seems like I can't pm you due to my newbie status!
Official Employee

Re: Recently Cancelled By Bill Cycle

Hi da-3000,

 

I've initiated a private message to see if we can begin discussing your billing concerns. Please let me know if you are able to reply. Thanks!


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 658 views
  • 0 kudos
  • 2 in conversation