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A payment of $89.98 cleared my bank on 2/23. When I check my account online, there is no record of the payment. Instead, it says I owe $119.97 ($89.98 for current cycle plus $29.99 for next cycle).
The current billing cycle ends tomorrow, and I don't want to be charged a late fee for a payment that cleared days ago.
I tried to get an answer via chat, but no luck. They only confirmed what I saw online.
Can any other Comcast reps help me? Thanks.
Solved! Go to solution
Hi jms42 -- I can help with this payment issue. A Payment Research ticket has been opened. Our finance team is currently researching this issue. I will update you with their findings.
You're welcome. Wanted to update you that your payment was located and applied to your account.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.