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Received a letter indicating Comcast is going to charge me for Modem that I own!!

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Received a letter indicating Comcast is going to charge me for Modem that I own!!

I have proof of ownership for my modem. This modem is not a rental. Please correct your records and do not charge my account for rental. Please verify if needed.Thank you

Accepted Solution

Re: Received a letter indicating Comcast is going to charge me for Modem that I own!!

Hello robylar - The status of your modem has been changed to Customer Owned. You should not receive any letters in the future. Please let me know if there is anything else I can help you with. 

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Contributor

Re: Received a letter indicating Comcast is going to charge me for Modem that I own!!

robylar

 

If you do own your modem, and you dont receive help here by the time your statement prints I would suggest you call in to address your equipment concerns.

Official Employee

Re: Received a letter indicating Comcast is going to charge me for Modem that I own!!

robylar,

 

I would like to look into this for you. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




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Official Employee

Re: Received a letter indicating Comcast is going to charge me for Modem that I own!!

Hello robylar - The status of your modem has been changed to Customer Owned. You should not receive any letters in the future. Please let me know if there is anything else I can help you with. 




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Frequent Visitor

Re: Received a letter indicating Comcast is going to charge me for Modem that I own!!

Thanks to all for the help in resolving the status of the customer owned modem!

Official Employee

Re: Received a letter indicating Comcast is going to charge me for Modem that I own!!

You are totally welcome, feel free to reach us at any time. 




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