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Re: lower monthly bill

Posted by
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Message 1 of 5
430 Views

I too have a bill that has crept up to about $280.I do enjoy the service (when it works - 90% of the time) but have 100s of channels I don't watch. I called customer service and they say I don't qualify for any current promotions at this time. Seriously?  I am going to be forced to look at other services if I can't lower it somewhat

4 REPLIES
Posted by
Official Employee

Message 2 of 5
358 Views

Hi markrobw,  I can assist in going over current promotions with you, please send me a private message with your account information (name on account, address on account and account number).

 

Thank you




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Posted by
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Message 3 of 5
229 Views

Hi, I am also interested in lowering my bill, which has increased by 50% since I started service 15 months ago (from $65 to $93). I am not on contract and see the same bundle I have now available at $50, but am of course not eligible. The service was great at the price I signed up for originally, but am considering alternative options.

Posted by
Official Employee

Message 4 of 5
186 Views

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




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I am an Offical Comcast Employee.
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Please post so people with similar questions may benefit.
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Posted by
Official Employee

Message 5 of 5
155 Views

Hi markrobw, thank you for working with us via private and glad we were able to find a package that fits your needs.  If you have any questions or concerns in the future please let us know.

 

Thank you




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Official Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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