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Re: lower monthly bill

Regular Visitor

Re: lower monthly bill

I too have a bill that has crept up to about $280.I do enjoy the service (when it works - 90% of the time) but have 100s of channels I don't watch. I called customer service and they say I don't qualify for any current promotions at this time. Seriously?  I am going to be forced to look at other services if I can't lower it somewhat

Official Employee

Re: lower monthly bill

Hi markrobw,  I can assist in going over current promotions with you, please send me a private message with your account information (name on account, address on account and account number).

 

Thank you




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New Poster

Re: lower monthly bill

Hi, I am also interested in lowering my bill, which has increased by 50% since I started service 15 months ago (from $65 to $93). I am not on contract and see the same bundle I have now available at $50, but am of course not eligible. The service was great at the price I signed up for originally, but am considering alternative options.

Official Employee

Re: lower monthly bill

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




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Official Employee

Re: lower monthly bill

Hi markrobw, thank you for working with us via private and glad we were able to find a package that fits your needs.  If you have any questions or concerns in the future please let us know.

 

Thank you




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Frequent Visitor

Re: lower monthly bill

My bill just went up $28/month. I really can't afford that much of an increase. I enjoy having comcast and would like to know what my options are if someone could contact me that would be great. 

 

John Henrikson 

 

Regular Visitor

Re: lower monthly bill

I have the same problem. Paying higher monthly bill when AT&T Fiber offers $120/mo Direct TV and internet for 24 mos service agreement. I got no response on my other post. Maybe it's time to switch.

Official Employee

Re: lower monthly bill

Hi John, I can review current promotions for you, please send me a private message with your account information (name on account, address and account number).

 

Hi sammyu, I have responded to your private message.

 

Thank you




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New Poster

Re: lower monthly bill

.

Regular Visitor

Re: lower monthly bill

Also interested to know what options do i have to lower my Bill

 

Alin

Official Employee

Re: lower monthly bill

Hi AlinS, I have responded to your private message.

 

Thank you




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Official Employee

Re: lower monthly bill

Hi AlinS, thank you for working with me via private message and glad I was able to find a promotion that fits your needs.

 

Thank you for your time!




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New Poster

Re: lower monthly bill

Hello! My cable and internet bill has gone up and it is quite a bit more than we are wanting to pay. I would like to drop my service to internet only with at least the 25mbps speed. I have called mutliple times and get told there is nothing that can be done for me. I see rates listed online for new customers all the time, but no one will honor them or help me out. I enjoy my service with Comcast, but if I can't get my bill lowered than I am probably going to have to cancel my service to use something else. Not what I want to do, but I am not getting any assistance.

Regular Visitor

Re: lower monthly bill

Hi, I've been a Comcast customer for a few years now and been somewhat satisfied with my services but now my cable and internet bills have been too high. I still carry the old equipment instead of the new equipment that just came out too. I'm actually not interested in the new equipment, but I shouldn't have to pay over $160 a month just for cable and internet with the same equipment I've had for years. I'm really contemplating on switching so I could be able to get a promotional rate with another provider that's way cheaper. I contacted Comcast before and all they said they can do is save me $5.....please help.

Official Employee

Re: lower monthly bill

Hi Brianmrobertson,

 

Sorry for the late response. We don't want to lose you as a customer. I'd be more than happy to review the current offers in your area to see if we have something that would lower your rate again. Please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services and we can start there.

 

To send a private message click on my name "ComcastChe", then click private message me.




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Official Employee

Re: lower monthly bill

Hey Nevaeh813,

 

I've replied to your private message. Please take a look so I can see how I can help make this right. 

 




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Regular Visitor

Re: lower monthly bill

I'd like to get my bill under control, too. I tried to find packages in my area that are similar, but i couldnt find any that were the same speed. can you help me find an offer for the same package I already have? it would be great to get back to the pricing I had before. 

Official Employee

Re: lower monthly bill

Hey elephantfridge,

 

I can definitely check to see what offers I have available on my end that will lower your rate. As for your old pricing, I can't make any promises that it will be the same because our packages and promotional offers do expire. Either way, I am more than happy to see how I can help you. 

 

Just send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify the first and last name of the account holder, the phone number, street address, and the account number associated with your services. 




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