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Re: Why is xfinity doing a hard credit check, without authorization, on an existing customer?

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Regular Visitor

Re: Why is xfinity doing a hard credit check, without authorization, on an existing customer?

I have the same issue with Comcast. I was a customer for 2 years, ended all my services on August 26th, 2017 and then only activated the Internet. I was not asked to run my credit nor was I told they would have to run my credit. I called Comcast immediately when I received the notification dated Sept 1st that Comcast had run my credit. The agent said they had to escalate the matter to a supervisor and I would receive a call within 48 hours. It has been 2 weeks. I am on the phone now with another agent who is saying that he again has to escalate the matter to a supervisor and I am to expect a call back. This is quite unprofessional and unacceptable. I did not give Comcast Xfinity permission to do a hard inquiry on my credit and there should have been no need when I have 2 years of history with them. I want this hard inquiry removed from credit report.  

Accepted Solution

Re: Why is xfinity doing a hard credit check, without authorization, on an existing customer?

Hello ChannyJ. We apologize for the inconvenience. I can look into the credit inquiry you observed. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 

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Official Employee

Re: Why is xfinity doing a hard credit check, without authorization, on an existing customer?

Hello ChannyJ. We apologize for the inconvenience. I can look into the credit inquiry you observed. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


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