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Re: Unauthorized charge from Comcast

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Message 1 of 5
156 Views
i have the same issue my monthly bill is
$72 for internet
i was charge 2 addition transaction 2 daysapart on exact time 9 pm
one $190 and other $109.
it's been 2 weeks all i am getting is run around. first they accuse me of making the payment. now they telling me it's going to take 3-5 working days to refund my debt card. why so long
4 REPLIES
Posted by
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Message 2 of 5
136 Views
i have the same issue my monthly bill is
$72 for internet
i was charge 2 addition transaction 2 daysapart on exact time 9 pm
one $190 and other $109.
it's been 2 weeks all i am getting is run around. first they accuse me of making the payment. now they telling me it's going to take 3-5 working days to refund my debt card. why so long
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 5
146 Views
that's not true i was told 3-5 working days
that could be 9 days including weekends
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 4 of 5
135 Views
i have the same issue my monthly bill is
$72 for internet
i was charge 2 addition transaction 2 daysapart on exact time 9 pm
one $190 and other $109.
it's been 2 weeks all i am getting is run around. first they accuse me of making the payment. now they telling me it's going to take 3-5 working days to refund my debt card. why so long
Posted by
Administrator

Message 5 of 5
115 Views

Hi Madatxfinity007 -- I reviewed your account and verified we have processed a refund request for your double payment. 3-5 business days is an accurate timeframe as your financial institution does have to work with us to clear this balance. If you have not seen this payment returned then please contact your financial institution about that payment as our part is complete. 




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