Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,285

members

1,388

online

29,315

topics

Top

Re: Rates & promos for existing customers versus rates & promos for new customers

New Poster

Re: Rates & promos for existing customers versus rates & promos for new customers

I have the same issue. I'm being charged "standard rates" for the same service available to my next door neighbor for 45% less. This is beyond frustrating. Almost looks like Xfinity rewards you for changing over to another provider and then returning to Xfinity to chase the latest promotions.... 

Official Employee

Re: Rates & promos for existing customers versus rates & promos for new customers

Hi, VitaminJ - We offer new customers an introductory rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory period offer expires, the price does go to the regular rate. There are several companies on the market that use the same business model. We have many satisfied customers paying the regular rate for the service. If you would like, I can check if we have any promotions in your area that can lower your current monthly rate. Please send me a private message and include your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. Thank you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 228 views
  • 0 kudos
  • 2 in conversation