Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,876,123

members

1,490

online

29,485

topics

Top

Re: I cannot manage my Xfinity acount

Regular Visitor

Re: I cannot manage my Xfinity acount

Hello I have same issue that multiple people have posted. I can not manage my account online when trying to shop/upgrade service. All I get is "We're sorry, it looks like you'll need some help completing your order.

Please call us at 1-877-680-7173 and we can help."

 

Serioulsy can someone please tell me why I can not do this online? I have called in and they can't explain either and try to give me the hard sell on upgrading. I would like to be able to do this online in my account. This has been going on for a while now and still nothing.

 

 

Official Employee

Re: I cannot manage my Xfinity acount

Hi andrik48. We apologize for the inconvenience. This is a known issue that affects certain customers. We are working to address this issue. We currently do not have an ETR on the shopping section of our website. I can offer you customer support with going over the service offers that are available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 184 views
  • 0 kudos
  • 2 in conversation