Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,876

members

1,353

online

29,241

topics

Top

Re: Existing Customer renewal Agreement

New Poster

Re: Existing Customer renewal Agreement

I've also had the same experience as all of you. I switched to Comcast from Frontier and was happy to get a price similar to what I was paying but a slightly better speed. I'd like to continue with a similar deal to what I have, but my contract expired and they wanted me to pay way too much. I tried discussing this several times with the loyalty department, but their offers were all way too expensive (even the offer that was a downgraded internet speed would cost me slightly more than what I was paying before). 

I cannot agree to pay more for less speed and get stuck in a brand new contract doing so. I had to cancel my Comcast internet and will just use my phone hotspot for now (or else have Frontier hook me up again). I do hope that Comcast comes up with a deal similar to what I was paying, albeit.

Official Employee

Re: Existing Customer renewal Agreement

Hello BrandonGale. I've responded to your duplicate post about this located: http://forums.xfinity.com/t5/Customer-Service/Deal-for-existing-Customer/m-p/3018944#M143427


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 204 views
  • 0 kudos
  • 2 in conversation