Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
New to the Community? Start here.
I too am looking to cancel tv service and keep the internet. It seems like my bill goes up each month...i won't pay it unless they fix it, so they keep adding late fees and such to the bill and I now owe a ridiculous amount for tv and internet and the TV channels i get for the amount of money they expect is just not feasible ! I was just going to cancel it online, but they have no way to do that AND they have no way to contact Customer Service from online either, other than thru chat ! I don't like calling because although i am sure the customer service reps know their job, i have a hard time understanding some of them ! I wanted to post my own message in this forum, but could not find a way to do so either ! I'm sorry to jump into your post but am hoping i can get an answer along with you ! Thank You !
Hello, Sweetdeb07. I can help review internet only package pricing for you. The "solved" flag referred to the thread you commented on. I've since moved your comments to their own thread. Please click my name, ComcastMax, and then click Private Message Me to send me a message verifying your full name, address, and the phone number associated with your account so I can assist.
I can check the available promotions for Internet only package but I need to verify your account information first. Could you please send me a private message with the information ComcastMax requested?
After Comcast increased my service plan cost (TV+Internet+Phone) to over $208/mo, I downsized to Internet Only for $76/mo. But, despite numerous attempts to correct, they are still charging for the old plan. No way will I pay for something I don't have! So my next step is to cut the cord completely. No surprize that Comcast continues to lose thousands of customers!!
theyre trying to collec t a balance on aservice I changed smply becasue the bill was generated before I did it. Doesn;t make any difference that my prior bill paid in full and bill was for service starting the month 6 days later
I;m done with CC Im not paying the bille either I don;t owe it
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
It's really upsetting that they are like the tiger in Life of Pi. As they struggle they treat their own customers worse and gouge pricing and require us to include services have been obsolete for half a decade. I don't know a single person my age (just turned 26) that actually watches broadcast cable television. All we need is internet. If they would just provide high bandwidth without taking our home in the process then people would absolutely love comcast. The internet is actually pretty fantastic for me but the price has gone up dramatically and I was forced into bundling the lowest grade cable imaginable. I haven't watched it once. They need to focus on fair pricing and offer flexible plans and more online services and start phasing out their landlines and cable TV. Millenials are now the largest portion of the US population so switching goals would be the smart business strategy or you will be destroyed by either Google or some other innovative company. It also isn't fair that they get taxpayer dollars to subsidize their costs - we essentially made it possible for them to have cable lines and broadband slower than the rest of the developed world. I also want to drop my cable tv and just have internet, especailly as my bill has gone up dramatically. I hope it all works out for you and if you manage any improvement I'd like to hear about it if you have the time to PM me or update the thread. GL.
Its sad too because I don't want to dislike comcast. They crush the competition but in doing so they price gouge and we have no other option in many cases. The internet should be considered a necessity like clean water and electricity, meaning it should also be affordable.
Thanks for providing your feedback. We appreciate it, and definitely would like to see what we can do to make you happy and satisfied customers again. If you both would give me the chance, I'd like to review your accounts to see if there are any internet only promo's or packages that will help lower your monthly rates. Please keep in mind, since our promotions do expire if there's nothing available now that could very well change in the near future.
If you're interested in seeing what's available, to protect the privacy of your account shoot me a quick private message with your first and last name, the full street address, and the phone number or account number associated with your services and we can start there.
To send a private message click on my name "ComcastChe", then click private message me.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.