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Re: Can't upgrade or change services online

New Poster

Re: Can't upgrade or change services online

I also keep getting the message, "We're sorry, it looks like you'll need some help completing your order. Please call us at 1-877-680-7173 and we can help." So I can’t upgrade or change my services online!
Official Employee

Re: Can't upgrade or change services online

Hello Nicole_currier. I can assist you with upgrading or changing your services. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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New Poster

Re: Can't upgrade or change services online

I have the same issue! it's so frustrating!

New Poster

Re: Can't upgrade or change services online

I get it that they just want to upsell us to a higher price instead of letting us choose without anyone in our ear, but this is very annoying. I am on hold with Xfinity right now, and i cant even see the name of the service i have now, or what my options are. Must be easier to work with a customer base that is uninformed so they dont know if they can save money somewhere....

Official Employee

Re: Can't upgrade or change services online

 

Hello karl5, I can assist you with changing your current plan or I can assist you with getting this issue corrected so that you can manage your own services online. If you need further assistance please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".


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Official Employee
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Re: Can't upgrade or change services online

Official Employee

Re: Can't upgrade or change services online

 

bgdckblk, I am more than happy to assist you with any account questions or concerns that you may have. Please send me a private message if you require additional assistance. 


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I am an Offical Comcast Employee.
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I am a Comcast Employee.
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