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I have been a customer for TWENTY years, but I just sat on hold for almost an hour.I was offer a deal that is $10 less than my current bundled services. I'm sick and tired of being a loyal customer and NOT offered options the $54.99/month. They suggested I pay $172.99/month.
PLUS, when I needed tech support last night and I call for an hour, I kept getting a recording that said, "There are no representatatives available at this time. Please call back later and was HUNG UP ON all 4 times. My husband can get rabbit ears and you all will be cancelling me as a customer. You are robbing people with these outrageous fees because you know people don't have a comparable choice. Shame on you. This is what customer loyalty has brought to me. Thanks Xfinity
Hello, Moriah - We appreciate your business with us and I can definitely check the available options to get you a better deal. I can also help with any technical issues you might have. Please send me a private message with your name, address, and a phone/account number, so I can pull up your information. Thank you!
I also would like to speak to someone that can possibly do something i have called comcast the woman told me there is nothing she can do to lower my bill then said she was transfering ne to billing then hung up.It went from $170 to over $260 i can't afford that much now i am getting further and further behind either someone help a loyal customer or i will have to get my services somewhere else.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
I totally understand what you're going through. I've been trying to speak with someone to lower my bill for a month now. I've been put on hold, passed back and forth, was on the phone for over an hour and a half with one rep, but to no avail. All they tell me is "there are no other offers available." I have also been a customer for YEARS, and they tell you they appreciate you.......HA!!! That is a bunch of bull!!! If Comcast appreciated their LOYAL customers they would be offering better prices to keep us. AT&T, Direct TV and others have offers for 1/3 of what Comcast does. It is past time to pull the plug!!
Hello ceecee1355, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
I have the same problem. I actually went to my comcast location today and was offered a 10.00 reduction in my monthly bill. In the WELL OVER 20 years I have been a Comcast customer I have paid a premium. Surely a lot more than new customers are paying.
Take a look at my account and see the outragous amount I have been paying for my bundle for a long time.
I'm looking into "cutting the cord". I don't watch 2/3 of channels I have. Only thing I need is internet connection. I've done the math... I'll save about $60 and won't have those stupid "sports" (I don't watch sports...ever) and "tv" fees. I've looked at good prices but of course those are for new people. I've been a customer since 1994... and a "customer" overall since the 1970s when Cablevision came to NY. It's a shame. Of course the choices are limited (Verizon... which is an inferior product... but if you need a car and can only afford the beat up VW then that's what you have to live with). I'm willing to stay but only if I can have the new customer rate... for that I won't cut the cord... but that idea has gotten crickets in response. I've made several calls... all disappointing... and I used to love you guys. Would warn people not to get Verizon... now I'm silent.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.