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Re: Billing Issues

Posted by
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Member Since: ‎03-18-2017
Posts: 2
Message 1 of 2 (87 Views)

Re: Billing Issues

Have you received a response?? We're on the same boat, I'm being billed for a modem that was never in my home. I've called them 4 times about the same thing and no one ever calls me back. I'm about to cancel the service and it's only been three months since we enrolled
1 REPLY
Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,186
Message 2 of 2 (60 Views)

Re: Billing Issues

Hi Slovo23 -- I can help with that modem issue. I've verified that there is a second modem showing on your account. I have submitted a request to our Inventory team to have this modem removed. 




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