Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,228

members

816

online

28,737

topics

Top

Re: Better rates for customer loyalty

Frequent Visitor

Re: Better rates for customer loyalty

I have had very similar experiences with Comcast.  They don't care about existing customers as long as your money keeps coming in.  If you actually do cancel, suddenly you mean a lot to them again.  If you go 3 months without Comcast they again consider you a "new customer" and they will jump through hoops to impress you and get you back onto autopay.  

Official Employee

Re: Better rates for customer loyalty

Hello Doublek1229. We're sorry you feel that way. We certainly value all our customers, including you. If you are unhappy with your billing rates, I can assist with a review of your account to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can assist you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 194 views
  • 0 kudos
  • 2 in conversation