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Hi Ann76. We are sad to learn you've decided to cancel your service. If you think we could change your mind, I can assist you with an account review to see if there are any offers available that may better suit your needs. If you'd like to get started, please send me a private message and include your full name, service address, and account number so I can help you.
Ann76, It's troubling to see you had to go through all of this and get pushed to the point that you cancel.. and that's the point that they ask you (online) to contact them to see what they can do to make you happy.
Why does it have to go so far? It's like they are playing chicken, or waiting to see who blinks first.
Loyalty seems to mean nothing now.
They do not appreciate that the cheapest customer to acquire, is the one they already have.
Please update us if they ended up making this right for you.
Hi @707ryan. We're sorry you feel that way. It's not like that at all. We certainly value all our customers, including you.
Regarding promotional discounted offers, We offer an introductory rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory period offer expires, the price does go to what we call Everyday Price or regular rate. Discounted pricing only lasts for a limited period of time and does eventually shift to Everyday Price.
If you'd like to discuss this further, please feel free to send me a private message.
ComcastJoeTru, thank you for explaining that.
I appreciate being valued. Will you value me by switching me to the New Customer offer I saw on the homepage?
Or will you value me by letting another company steal me with a sweet offer (that you could have offered & kept me happy & loyal)?
I, and I imagine others here, were told to 'just call back' after the promo ended for the next promo.
Why not take care of Customers with the same offer you use to lure new people in?
Should we constantly switch carrier to seek a better offer? Would your company profit more if we stayed here because we felt taken care of.
I don't expect a straight answer.. But it is obvious the churn of Customers must be worth it, or why would they set the rules like this?
And I know this is not a policy that you, ComcastJoeTru, created.. you're just following the rules.. and I'm venting publicly.
Me: I'd like to pay less for all this cheese.
xFin: Sure, happy to assist you. Buy less cheese, and we will throw in a can of sardines, for the same price.
If you are unhappy with your billing rates, I can assist with a review of your account to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can assist you.
Thanks for sending the PM @707ryan. I received it and have responded.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.