Xfinity plant
Xfinity globe
Community Forum

Re: 2 year contract increased without being told up front

New Poster

Re: 2 year contract increased without being told up front

When I was offered a lower 2 year rate last year in April there was zero conversation about a higher rate after year 1. It strikes me as a classic bait and switch. I will spend the rest of my contract time until I put my account on vacation in October, to learn how to stream so I can discontinue my account. When I talk to your customer service people, their attitude seem to be that I should have known the my contract price was to go automatically.

PS I have Comcast in Florida and the 2 year is really a 2 year price with no changes!!!

Official Employee

Re: 2 year contract increased without being told up front

Hi, TomN1 - My apologies that you have been notified of the price increase but this information is usually described in your contract. If you would like, I can check if we have any lower rate promotions in your area. Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.