Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,708,422

members

67

online now

1,872,103

discussions

Back to Top

Promotional rate ended

Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 2
154 Views

Hi, I didn't get much help from Comcast customer representatives today. My promotional ratefor internet ended and my bill went up this month to $74.95, which had been $39.99. I asked for a promotional rate again, but they kept trying to convince me to get something for $65.99 or $83.99 a month. 

 

My only option was to get my service canceled. I have been a Comcast customer for seven years and I have been always offered promotinal rates again when one ended. It was different today and I had to cancel my internet service. 

 

Is it still a way to get a promotional rate and keep my service? Can someone here help me with this? Thanks.

1 REPLY
Posted by
Official Employee

Message 2 of 2
99 Views

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon