Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,773

members

1,276

online

29,225

topics

Top

Promo expired now bill hogh

New Poster

Promo expired now bill hogh

I had a promo of 69.99 for internet and tv that expired and now my bill is over 130.00. Called to try and get promo back and wasn’t able to. But there are all these amazing offers for new customers only. What about those that are longtime customers? It’s not right
Official Employee

Re: Promo expired now bill hogh

Hi Alce1329, 

 

Sorry you feel that way. We offer new customers an introductory rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory period offer expires, the price does go to what we call Everyday Price or regular rate. I'd be more than happy to review the current offers in your area to see if we have something that would lower your rate again. Please send me a private message verifying your first and last name, street address including city state and zip code, and the account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 178 views
  • 0 kudos
  • 2 in conversation