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Prices increases despite contracted rate???

Posted by
Visitor
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Message 1 of 4
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I've just reviewed the price increases listed in the March bill.  It looks like Comcast is adding an extra $5 to the junk fees on my package, and raising the package price (X1 Triple Play) by $21.  I have a 2 year contract for that package at $189.  Does the price on my package go up despite the contact?  If so, how do I cancel my account?  I'm assuming any type of termination fee will be waived since Comcast is breaking the contract.

 

I switched from DirecTV last year and I've liked some things about the Comcast service.  However, there are several other ways to get tv and internet services.  Xfinity video quality isn't as good as DirecTV or FIOS, and there is no 4k or HDR option. 

 

Consumer choice and options are increasing.  This will drive prices down.  A Comcast policy to increase prices instead is disrepectful to your customers and will drive them away.  I know I'm back on the market.....

3 REPLIES
Posted by
Problem Solver

Message 2 of 4
274 Views

Hello Bossage,

 

I’m sorry for your troubles. I have sent you a private message to discuss your account concerns further.




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Posted by
Visitor
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Message 3 of 4
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I had a very similar situation happen. The only reason I even signed up for the contract was because I was told the price would stay the same and then in less than 3 MONTHS the price has already changed. I think it is ridiculous that they want us to be on 'contract' but they are allowed to break their own contract! If you are told a certain price and sign up for a contract because they promise that will be price for the duration of the time then it needs to stay that. Or, it is breach of contract and I should be relinquished from also having to be apart of that contract!!

Posted by
Official Employee

Message 4 of 4
75 Views

Hi Kbatton! I had the opportunity to review your bills and contract to help resolve your billing concerns. The only difference I was able to locate outside of the monthly rate you were promised, are the taxes and fees that are imposed by your local municipality. If you would like to discuss your billing or concerns in further detail, please send me a private message by clicking on my name, then clicking private message me. I'd be more than happy to help however I can. 




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