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Price increased just a few months into a one year agreement.

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Price increased just a few months into a one year agreement.

I signed up for a triple play package for 1 year and the price was increased $15 just a few months into the contract. Worse I'm being retroactively charged for the previous month. What's the point of having a 1 year agreement if it's not going to be honored? 

Accepted Solution

Re: Price increased just a few months into a one year agreement.

Xphil, glad we were able to resolve this for you. Post again if you need anything else! 

 

KenF

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Official Employee

Re: Price increased just a few months into a one year agreement.

 

Xphil, thanks for reaching out. Some 2 year deals have a "tiered" promotional rate. Meaning, one year the rate is one price and then the next year, it increasing. While there is an increase, the 2nd year price is still cheaper than the market pricing. 

 

I'd be happy to see if we can keep you 1 year pricing with another promotion. Please send me a private message with your full name, address, and phone number for help. 

 

KenF


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Official Employee

Re: Price increased just a few months into a one year agreement.

Xphil, glad we were able to resolve this for you. Post again if you need anything else! 

 

KenF


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Mark a Best Answer!solution Icon

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