Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,225

members

772

online

28,737

topics

Top

Please void the hard query you guys did in my credit

Regular Visitor

Please void the hard query you guys did in my credit

Hello, 

 

I'm a long time customer with comcast. About 6 days ago and due to technical difficulties from you side I had to get a new Account. While doing so, I noticed you guys did a hard pull of my credit that I din't autorized. 

 

Can you guys please void that hard enquire? I called customer service for this but there have been 5 days and I'm still waiting. I have a ticket number. 

 

Thanks

Luis

Cable Expert

Re: Please void the hard query you guys did in my credit

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Please void the hard query you guys did in my credit

Luis_9, thanks for reaching out. Let's check on your credit pull mask request. Please send me a private message with your full name, account address, and phone number for help. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Please void the hard query you guys did in my credit

ok, thanks!

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 254 views
  • 0 kudos
  • 3 in conversation