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Payment plans?

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Member Since: ‎05-25-2010
Posts: 4
Message 1 of 8 (10,644 Views)

Payment plans?

I have lost my job and am currently unable to pay my bill. Does Comcast offer payment plans or other assitance for customers in this situation?

7 REPLIES
Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,272
Message 2 of 8 (10,642 Views)

Re: Payment plans?

 


Tessa_Lane wrote:

I have lost my job and am currently unable to pay my bill. Does Comcast offer payment plans or other assitance for customers in this situation?


 

Tessa,

I have asked an Adminstrator to read your post.  I am very sorry for your situation and hope that things improve for you very soon. Smiley Sad



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Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎05-25-2010
Posts: 4
Message 3 of 8 (10,635 Views)

Re: Payment plans?

Well that did me absolutely no good. From what I understand, Comcast has no plan in place to assist their customers who are in difficult situations except to cut back their services or increase their monthly bill. How about actually HELPING customers?

Posted by
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Member Since: ‎05-12-2009
Posts: 2
Message 4 of 8 (10,422 Views)

Re: Payment plans?

I have similar problem. Previous months amounts. I'd like to pay a portion of it when I make other payment. Unfortunately, The only payment I can make is what is due when they shut down my service. How am I to payback a large payment if I'm already having income problems. To my knowledge, Comcast does not have such plans, ie hardship, etc.

Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 5 of 8 (10,418 Views)

Re: Payment plans?

comcast does indeed have a payment plan, but you cant just keep your service at its current level as you would just keep incurring bills on top of bills.  You have to call in and ask to speak to a payment person to help you.  

Posted by
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Member Since: ‎05-12-2009
Posts: 2
Message 6 of 8 (10,409 Views)

Re: Payment plans?

Believe it or not I have asked and talked with several personnel. How would I be able to change my phone service and internet and cable? Take my cable down to basic?

Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 7 of 8 (10,407 Views)

Re: Payment plans?

you have to call comast and have your servie downgraded, that is all.

Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,272
Message 8 of 8 (8,127 Views)

Re: Payment plans?

Moved to its own thread because this thread is two years old.