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Payment arrangement

New Poster

Payment arrangement

I need to set up payment arrangement or split amount due that I can pay the 4th and bill in full on 15th. I call and call and cal not getting anyone sit on hold
Official Employee

Re: Payment arrangement

Hello Hollywood4. I can assist you in setting up a payment arrangement. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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New Poster

Re: Payment arrangement

My name is Lyndaja lewis i am hoping to get an extension on my bill until 12/1 when i get paid. My account is due today 11/28
Official Employee

Re: Payment arrangement

Hello, 

 

I was able to locate your account using the email address you have registered with our forums. I was able to confirm there is already a promise to pay set for 12/8/17. Your payment will need to be paid in full in order to avoid service interruption. 


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New Poster

Re: Payment arrangement

I need a payment arrangement.
My bill is due on the 1st of each month, but I really need for my billing date to be on the 3rd of each month because that's when recieve my disability. Is this change possible?
Official Employee

Re: Payment arrangement

Hi Alwayz_loved1,

 

I located your account by using the email address you have registered with the Forums. Unfortunately, we are not able to change your billing due date. However, I am showing that you have not been charged any late fees based on your due and pay date. The only time your due date would change would be if your account was disconnected and had to be restarted. Sorry for the inconvenience. 


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New Poster

Re: Payment arrangement

I need help making a payment arrangement to have my services restored. I get paid Friday the 30th of March. Can you help?
Official Employee

Re: Payment arrangement

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


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