Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,780

members

1,497

online

28,839

topics

Top

PAYMENT NOT POSTED TO MY ACCOUNT

New Poster

PAYMENT NOT POSTED TO MY ACCOUNT

I made a payment in July and 2 payments came from my account. When I spoke with a comcast agent she told me only 1 payment was made, so than I contacted my bank to have  1 payment reversed since 2 came out and comcast only received 1. After speaking with my bank to reverse 1 payment comcast didnt apply the other payment that was missing from my account. I have called several times speaking with different agents , putting in tickets after tickets to get this resolve and its very frustrating.

Does anyone know of any options that would help, I don't have $179.14 to just be sitting out there not being applied to my account.

Please help!!!!

Official Employee

Re: PAYMENT NOT POSTED TO MY ACCOUNT

Hey latasha17,

 

I can help look into your issue with double billing. To protect the privacy of your account, please send me a private message verifying the first and last name of the account holder, and the street address associated with your services or the full account number. 

 

To send a private message click on my name "ComcastChe", then click private message me. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 637 views
  • 0 kudos
  • 2 in conversation