It looks like I am not the only person who has been robbed by Comcast due to phantom installation fees. When I signed up, I was told installation was going to cost $94.99. Our townhome was already wired and have more than enough jacks- all that was needed was to deliver the boxes and turn on the service. We get the bill and there is a $30 per outlet- new outlet install few- amounting to $120. Not only were we not informed of this but there were no new outlets installed. CSR was not helpful and tried to say it was an activation fee- however my bill says install fee. A forty-five minute discussion got a reduction in the fee-I but this is not right. am VERY unhappy. I know I have been mislead.