Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,069

members

1,587

online

36,533

topics

Top

Overbilling on cablecard and HD fee

Frequent Visitor

Overbilling on cablecard and HD fee

I recently discovered that per comcast's support articles, my first cablecard is supposed to be free.

 
 
It says, " The first CableCARD in a retail CableCARD device is free to Comcast customers. If a second CableCARD is needed for the same device (as is the case with certain older model TiVo devices), a charge will apply."
 
I have been charged $1.50 for this cablecard since I received it.  It has been since September 2015.
 
Additionally, I have been charged $9.95 for the HD Technology Fee for this same period of time even though I do not have any HD enabled comcast equipment.
 
It seems that a total of $11.45 has been erroneously billed to my account for several years.  Please look into this issue and credit my account appropriately for these over billings.
Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 0 replies
  • 153 views
  • 0 kudos
  • 1 in conversation