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I don't know if I just lucked out or what but I used online chat today to try and find other promotions becuase my bill recently went up $30.  The representative was very helpful and found me a promotion that brings my price back down to about what I normally was paying but it included more services.  I must say this was the first time I've ever recieved such good customer service with Comcast.  I guess there's a first time for everything.

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