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On demand

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On demand

 

There is a charge for a purchase on 6/6/18 that I did not authorize. I do not rent movies on demand, I only watch free movies. If I need to setup a pin or passcode/password to prevent this from happening again, please send me the instructions so that I can set it up. Please do not allow anymore orders to be placed on my account without some form of conformation from me. 

Gold Problem Solver

Re: On demand

If an employee doesn't help you here, contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://support.xfinity.com/chat, or visit a Service Center if one is nearby (check locations and hours at http://www.xfinity.com/support/service-center-locations/) and have them reverse the charge.

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs to prevent this from happening. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.

Official Employee

Re: On demand

Hi Tbarnes50, I can review this charge for you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you 


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