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Not happy that swapping xfinity modems resulted in new rental charge. Looking into cutting cord.

New Poster

Not happy that swapping xfinity modems resulted in new rental charge. Looking into cutting cord.

After multiple letters and emails urging me to do so, I decided to update my internet/phone modem.  My previous modem was provided by xfinity and I was not charged rental because I had bought the one it replaced.  Now I'm being charged $12 a month rental when I previously had a $2.50 credit.  None of this was explained beforehand.  I called and was told the rental fees for the new modems can't be waived.  This, along with the price increase and my bill has gone from nearly $220 (already ridiculous) to nearly $240 a month.  When I try looking at plan prices to downgrade, I'm told to call a number.  The next time I deal with that automated phone menu will be my last.  I have begun the long process of changing my email address to a gmail account and am looking into other providers.  You are about to lose a decades long customer.  At the very least, I'll be dropping my phone and most, if not all of my television package.

Official Employee

Re: Not happy that swapping xfinity modems resulted in new rental charge. Looking into cutting cord.

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


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