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Not happy that swapping xfinity modems resulted in new rental charge. Looking into cutting cord.

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Not happy that swapping xfinity modems resulted in new rental charge. Looking into cutting cord.

After multiple letters and emails urging me to do so, I decided to update my internet/phone modem.  My previous modem was provided by xfinity and I was not charged rental because I had bought the one it replaced.  Now I'm being charged $12 a month rental when I previously had a $2.50 credit.  None of this was explained beforehand.  I called and was told the rental fees for the new modems can't be waived.  This, along with the price increase and my bill has gone from nearly $220 (already ridiculous) to nearly $240 a month.  When I try looking at plan prices to downgrade, I'm told to call a number.  The next time I deal with that automated phone menu will be my last.  I have begun the long process of changing my email address to a gmail account and am looking into other providers.  You are about to lose a decades long customer.  At the very least, I'll be dropping my phone and most, if not all of my television package.

Official Employee

Re: Not happy that swapping xfinity modems resulted in new rental charge. Looking into cutting cord.

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.