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Not able to make one-time payment or manage automatic payment

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Posted by
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Member Since: ‎07-07-2011
Posts: 1
Message 1 of 18 (7,734 Views)

Not able to make one-time payment or manage automatic payment

Tried yesterday and tried today... Each time I click "Manage automatic payment" or "Make One-Time Payment", I got a blank page with a two lines of text, as copied below:

 

Directory Listing Denied

This Virtual Directory does not allow contents to be listed.

 

By the way, it is also extremely slow during login. After "My account summary" page finally shows up, the speed is OK. Is this web site powered by Microsft IIS?

 

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Member Since: ‎07-07-2011
Posts: 1
Message 2 of 18 (7,716 Views)

Re: Not able to make one-time payment or manage automatic payment

Same problem happening with me too...any response from Comcast will be appreciated!

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Member Since: ‎07-07-2011
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Message 3 of 18 (7,701 Views)

Re: Not able to make one-time payment or manage automatic payment

I also have same problem. please answer to me ASAP.

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Member Since: ‎07-07-2011
Posts: 1
Message 4 of 18 (7,697 Views)

Re: Not able to make one-time payment or manage automatic payment

This Virtual Directory does not allow contents to be listed.

Directory Listing Denied

 

same message for both accounts.

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Member Since: ‎07-07-2011
Posts: 1
Message 5 of 18 (7,649 Views)

Re: Not able to make one-time payment or manage automatic payment

I've been having problems all morning with the on line payment system. I tried the live chat system and the representative was useless. He told me they knew there was a problem but gave me no time frame as to when the problem was going to be fixed. Then I called the phone number. She wanted to connect me to live chat. No one seems to be telling me ANYTHING at Comcast. Based on the earlier posts, it looks like the problem with on-line payment has been going on over 24 hours. Not sure what I should do at this point because my bill is due today


needhelp2012 wrote:

Tried yesterday and tried today... Each time I click "Manage automatic payment" or "Make One-Time Payment", I got a blank page with a two lines of text, as copied below:

 

Directory Listing Denied

This Virtual Directory does not allow contents to be listed.

 

By the way, it is also extremely slow during login. After "My account summary" page finally shows up, the speed is OK. Is this web site powered by Microsft IIS?

 



.

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Member Since: ‎07-07-2011
Posts: 1
Message 6 of 18 (7,629 Views)

Re: Not able to make one-time payment or manage automatic payment

This is happening to me, too! Need to pay bill--tried setting up automatic payment first, then tried making a one-time payment. Balance still shows as unpaid.  

Posted by
Edited on
‎07-07-2011 11:47 AM

Service Expert

Member Since: ‎02-04-2004
Posts: 16,231
Message 7 of 18 (7,623 Views)

Re: Not able to make one-time payment or manage automatic payment

[ Edited ]

This is happening for a lot of people.  Oh the irony of it-here you are trying to give money to Comcast and the system won't let you do it.

 

The alternative is to call Comcast and make a payment over the phone. If you do that by speaking with an agent you may be told that there is a "convenience fee". Ask that it be waived. If they won't waive it, hang up and keep trying online.

 

Another alternative is to pay it in person at a Comcast office.

 

edit to add: the situation my be resolved. For the first time since yesterday morning Customer Central opened without giving me a blank white page. One time payment link worked without telling me I had to sign in.

 




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Member Since: ‎09-08-2009
Posts: 2
Message 8 of 18 (7,027 Views)

Re: Not able to make one-time payment or manage automatic payment

I am trying to make a one time payment while you are setting up my  paperless and pay online.

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Member Since: ‎09-08-2009
Posts: 2
Message 9 of 18 (7,024 Views)

Re: Not able to make one-time payment or manage automatic payment

Thanks for letting me know and I will check into phone call tomorrow.

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Member Since: ‎11-25-2012
Posts: 2
Message 10 of 18 (6,654 Views)

Re: Not able to make one-time payment or manage automatic payment

I cannot get to the pay bill page . Your site is awful. I have been trying to pay the bill for 45 min.

This is a problem every month .  I am really sick of wasting my time on your site .

Fix it already would you! 

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Member Since: ‎05-21-2006
Posts: 30,199
Message 11 of 18 (6,646 Views)

Re: Not able to make one-time payment or manage automatic payment

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Member Since: ‎12-10-2012
Posts: 2
Message 12 of 18 (6,174 Views)

Re: Not able to make one-time payment or manage automatic payment

I did a bank transfer to pay my bill on 12/04/2012. On 12/08/2012 i went to the bank to fax you the proof of payment. I paid you with the same process on 11/08/2012 and it went through with no problems. This 12/04/2012 payment you all can't find. My bank says it went through. My service went down this past Sunday, and your "Customer Service" said it would be a week before they could get someone out to check my service. I don't know what has happened to your quest for superior sevice but this is unacceptable. Now i can't call you to verify my account issues because your phones are busy.

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Member Since: ‎01-18-2013
Posts: 1
Message 13 of 18 (5,101 Views)

Re: Not able to make one-time payment or manage automatic payment

I have experienced problems logging on into my account for the past week. Each time I clicked on "My Account" it gave me an error message. I tried chatting online with a tech with no results as to why I was getting the error message, the tech offered to help me pay online and gave me an amount that didn't fit with my normal amount...what is going on? and the tech couldn't give any indication to when the problem would be fixed...is Comcast being hacked? What is going on? HELP!!!

 

Most importantly I do not want to be late with my payment and have to deal with service restart...

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Member Since: ‎07-07-2009
Posts: 1
Message 14 of 18 (5,071 Views)

Re: Not able to make one-time payment or manage automatic payment

fogot password

Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,199
Message 15 of 18 (5,052 Views)

Re: Not able to make one-time payment or manage automatic payment

If you do not know your password, you can reset it.  On the homepage type in your Username and then click on the FORGOT PASSWORD link.

 



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Member Since: ‎06-27-2007
Posts: 3
Message 16 of 18 (2,099 Views)

Re: Not able to make one-time payment or manage automatic payment

This has been happening to me since August. Comcast will this ever be straightened out. Or do I need to cancel my service? I am sending my paymeny in the mail and do not expect to be charge a late fee,

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Member Since: ‎11-30-2013
Posts: 1
Message 17 of 18 (2,066 Views)

Re: Not able to make one-time payment or manage automatic payment

I have been trying to make a payment also for 3 days now!

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Member Since: ‎12-01-2013
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Message 18 of 18 (2,042 Views)

Re: Not able to make one-time payment or manage automatic payment

Seems to be more than just me having the problem accessing my bill. I get the email stating it's ready to be paid, but after logging in and trying to pay it, or accessing my account, I still get the Uh Oh we are...statement and have to go through the chat room to pay the bill. Has ANYONE ever had this resolved? and if so HOW?  Went through support and chatted with someone for quite some time before they offered to take the payment. No resolution tho'