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No promotions for existing cutomers? What a let down!

New Poster

No promotions for existing cutomers? What a let down!

I find it crazy that in order to keep a cable bill under $100 per month, people must bounce around from service provider to service provider. Aren't there any *good* deals to keep existing customers from jumping ship? So frustrating! When I call in to customer support, they offer "deals" that anyone would be crazy to accept!

Official Employee

Re: No promotions for existing cutomers? What a let down!

Hi thepricefamily,

 

I understand how this would be frustrating. If you'd like, I'd be more than happy to review the package options I have available to you. Send me a private message verifying your full account number, or the first and last name of the account holder the street address and phone number associated with your services. 

 

To send a private message, click on my name "ComcastChe", then click private message me. 


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Regular Visitor

Re: No promotions for existing cutomers? What a let down!

ComcastChe,

I've tried pm'ing you but it doesn't give me an option to do so when I click on your handle/name?

I'm having terrible slow internet speed and just not happy w my current service.

Thank you,

Tyson
Official Employee

Re: No promotions for existing cutomers? What a let down!

Hi w8tlifterty,

 

It may be because you had not created any public post's on our forums yet. Since you have replied here, can you please try sending a private message now? In the body of the message, please verify the first and last name of the account holder, street address, and phone number, or the full account number associated with your services


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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