Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,784

members

544

online

29,798

topics

Top

No discount offered for enrolling in EcoBill and Autopay

New Poster

No discount offered for enrolling in EcoBill and Autopay

I am being charged $29.99 every month for xfinity internet service even though having been enrolled in EcoBill for paperless statement and Autopay for automatic monthly payment. Why is that some xfinity customers are offered $10 discount outright and proactively notified of this benefit and some are not notified nor given to option to participate? This seems like a deceitful tactic to discriminate certain customers from ever seeing the benefit of the discount. Please assist.

Official Employee

Re: No discount offered for enrolling in EcoBill and Autopay

Hello ctcrttr, not every promotion or package will have this discount. This discount is built into certain promotions and packages. I would happy to check you account to see if you are eligible for it.  can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 189 views
  • 0 kudos
  • 2 in conversation