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Netflix

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I was charge for Netflix and we already have Netflex

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Posted by
Official Employee

Message 2 of 2
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Solution

Hello Budstone. 

 

Regarding your Netflix billing issue:

 

One common problem to be aware of is inadvertently signing up for an additional Netflix subscription on XFINITY X1 while already having an existing Netflix subscription that is using a different method of payment. To remedy this situation and for any and all other issues or concerns with Netflix charges that appear on your Comcast bill, please contact Netflix support at Netflix.com/help.




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1 REPLY
Posted by
Official Employee

Message 2 of 2
95 Views
Solution

Hello Budstone. 

 

Regarding your Netflix billing issue:

 

One common problem to be aware of is inadvertently signing up for an additional Netflix subscription on XFINITY X1 while already having an existing Netflix subscription that is using a different method of payment. To remedy this situation and for any and all other issues or concerns with Netflix charges that appear on your Comcast bill, please contact Netflix support at Netflix.com/help.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon