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Need to change plan or leave Comcast

New Poster

Need to change plan or leave Comcast

I can't access the Shop/Upgrade section of Comcast's website. When I try, it says "We're sorry, it looks like you'll need some help completing your order."

 

My promo rate recently expired and I want to look into internet-only plans to maintain service. I spoke with someone on the phone who was unable to help me. I'd like to know what the current promotions available to me are (internet only, and tv/internet Double Play), or I'm going to have no choice but to go to Fios instead.

Official Employee

Re: Need to change plan or leave Comcast

Hello scottwilkinson. We certainly value your business and don't want to see you go. I can assist you with an account review to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can assist you. 


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New Poster

Re: Need to change plan or leave Comcast

I yried also (while a retention agent was on the phone with me) and could not access the Shop/Upgrade section of Xfinity's website. I got a message saying  "We're sorry, it looks like you'll need some help completing your order." and gave a number to call.

 

My promo rate recently expired and I want to look into internet-only plans to maintain service. I spoke with someone on the phone who was unable to help me. Although she sent me a text to approve I am not happy and realize why the company continues  incur hatred from its customers. I want to know the current promotions available are (internet only, and tv/internet Double Play),.

Official Employee

Re: Need to change plan or leave Comcast

 Hello, and thank you for reaching out to us. I would be happy to check and see if there any available promotions for you if you would like. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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