Xfinity plant
Xfinity globe
Community Forum

Need assistance on a refund/reference #

New Poster

Need assistance on a refund/reference #

I was told over a week ago on a Saturday that I would get a refund/payback for a double payment. Refund of 145.00 then on Monday I called to check and was told I needed to provide proof of the payment gone through .. provided and waited 48 hours as told to. I called again was told it would be refunded still nothing. Now 7 days later still no refund. And keep getting told I would be refunded. I want to know what's going on. Reference #045386896
Tags (2)
Official Employee

Re: Need assistance on a refund/reference #

Hi Mrcr1994, I can help look into this refund for you, please send me a private message with your account information (your name, address and account number).

 

Thank you

New Poster

Re: Need assistance on a refund/reference #

Ticket closed now
Official Employee

Re: Need assistance on a refund/reference #

Thank you for the update, is there anything else we could assist with?

 

Thank you