Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,345

members

1,268

online

28,763

topics

Top

Need Help Lowering Bill

ANSWERED
Frequent Visitor

Need Help Lowering Bill

I need help lowering my bill. It has increased by 40.00 in just 2 months with no change in service. Thanks. 

Accepted Solution

Re: Need Help Lowering Bill

Hi ADoggett1 -- I can help with your account rates. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will review our available offers that we can apply to your account.

 

Click my name (ComcastZach) and click Private Message Me. 

View answer in context
Admin1

Re: Need Help Lowering Bill

Hi ADoggett1 -- I can help with your account rates. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will review our available offers that we can apply to your account.

 

Click my name (ComcastZach) and click Private Message Me. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Need Help Lowering Bill

Just looked at my bill and it went up $40 this month.  I hit up a xifinty store and they couldn't lower my bill, can you?  Or do I need to contact customer retention....

 

Thanks,

 

 

Regular Contributor

Re: Need Help Lowering Bill

dont hit up an Xfinity store if you want to lower bill,their job is to upsell you,not lower your bill.My Mother in law works there and says they have to upsell you to make a sales quota..Go thru Tom K on Comcasts support page a write a email to his office.They have the ability to help you lower bill without the hassle of going to a Xfinity store.

Ive done it and have gotten some fairly good deals,just be nice..

Regular Visitor

Re: Need Help Lowering Bill

sounds right, thanks for posting the info/response

Official Employee

Re: Need Help Lowering Bill

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 5 replies
  • 718 views
  • 0 kudos
  • 5 in conversation