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My bill went up $40 this month for NO REASON!

New Poster

My bill went up $40 this month for NO REASON!

I'm already paying way too much for internet and tv and now this month its increased again for no reason. Initially they changed my plan without providing me all the information about the charges and now its again increased for no reason. I used to pay 50$ for 75Mbps and now its 100$ for 25Mbps. 

Official Employee

Re: My bill went up $40 this month for NO REASON!

Hi, shalaka - I can explain the new charges if you send me a private message with your name, address, and a phone or account number.  Click on my name ComcastElla, then click Private Message Me


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New Poster

Re: My bill went up $40 this month for NO REASON!

Me Too!!!! This is completely out of control, dropping your st-----pid a----------ss

Official Employee

Re: My bill went up $40 this month for NO REASON!

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

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