Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,424

members

718

online

29,326

topics

Top

Multiple billing and account issues

Regular Visitor

Multiple billing and account issues

#1: My bill has again increased.  I've tried three times over the years to get on a flat rate.  Every time I've called, I've been assured I'm on a flat rate, not a promotion, never going to increase.  My bill just went up again $6, and is now $50 higher than the last "flat rate" I was promised ($34).  My service certainly hasn't gotten any better to be charged more for it.  I'm lucky if my internet speed is 400 kb/s.  It takes me DAYS to download anything.  Not hours, DAYS. And Comcast is making money off me by forcing me to use the gateway router so they can provide wireless to my neighborhood, which they should be paying me for.

 

#2: Comcast changed my username on me, changed my email to its own email that I have never accessed, and will not allow me to change either back to the way I had it set up.  Comcast is sending emails about my account to its own email, not my personal email that was set as my preferred contact method.  It's my account, I get to decide what my username is and what email information is sent to, not Comcast. 

 

Representative, please contact me at my personal email, not Comcast email, to resolve these issues.

 

Official Employee

Re: Multiple billing and account issues

Hello nlf1. I can help address your issues. It sounds like you are looking at changing your services to everyday pricing, instead of discounted promotional offers. I can assist you with an account review to go over the options to get your service rates changed to regular rates. I can also help get your account preferences changed to your personal email. To get started, please send me a private message and include your full name, service address, and account number so I can assist you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 208 views
  • 0 kudos
  • 2 in conversation